What is your return policy? If you are not 100% satisfied with a product, we will exchange it or refund the amount of the product (excluding shipping charges). Unopened merchandise may be exchanged for any reason within thirty days of the order date. Custom ground coffee is non-returnable unless you are unsatisfied with the quality. Please call us toll free at1-877-320-5282 to obtain a return authorization. Products shipped to 3rd party shipper and/or freight forward house are considered final sale products and cannot be returned or exchanged.
What if my order is incorrect or damaged? If you receive an order that is incorrect or the product you received is damaged, please contact our office at 1-877-320-5282 within thirty days of the order date. A refund or replacement will only be issued upon our receipt of the damaged or incorrect products. In the event that a return shipment is authorized for the incorrect or damaged product, we will only be responsible for the return shipping & handling cost from the original ship-to address, via UPS ground shipping. It’s A Grind Coffee House Store is not responsible for any shipping expense incurred outside of the original business transaction. Products shipped to 3rd party shipper and/or freight forward house are not qualified for return or exchange under any circumstance.
Who can I contact if I have a problem with my order? You can give us a call Monday-Friday from 8am to 5pm Pacific Time at 1-877-320-, and we would be glad to help!